Communication Skills To Double Your Impact In The Workplace

Communication Skills To Double Your Impact In The Workplace

What you’ll learn

• The power of story-telling to tap into human emotions so your message has more impact & retention
• Brevity in communications and the importance of cutting back words and unnecessary content in your message
• The importance of clarity in all types of communications to ensure the highest impact for your audience
• Email management practices that will help you get on top of your inbox and stand out in other people’s inboxes
• Practical things you can do in online meetings to stand out and demonstrate engagement and contribution
• Group communications such as Whatsapp groups and smaller audiences that use efficient, digital communications
• Larger scale messaging such as for events and getting big groups of people to take action
• Verbal communication in 1:1 settings, meetings and other contexts when it still matters what you say and how you say it
• The “hero’s quest” story telling pattern and how you should make your audience the hero of your story
• The difference in communicating messages across social media platforms like Twitter, Instagram, Facebook etc
• The preview principle for writing emails that people will read, receive your message and take action
• How to write emails that have attachments to avoid “lazy email etiquette” and ensure you deliver value to your recipient
• The importance of writing with clear action words as verbs and nouns (person, place, thing) as subjects
• Don’t start processing email at the beginning of the day because this wasting good thinking time on administrative activity
• The 3 sentence rule for composing emails to ensure you get your message across with high impact and retention
• Calls to action in emails and practical steps to ensure that people know what they need to do as part of a plan
• Switch your camera on when you are introducing yourself or presenting in online meetings
• Use the chat feature in online meetings with context and proper intent to engage meaningfully
• The importance of good slide design and well prepared presentations in online meetings
• Only communicate something on a group messaging environment which is useful for everyone
• Use the group description to provide the rules of the group to everyone with principles for engagement
• Principles of digital citizenship like authenticity, respect, humility and the importance of communicating as a digital citizen
• Understand the different intentions and audience expectations of various social media platforms
• The importance of managing your audience’s expectations when you communicate in different channels
• Communicating with large groups of people by diversifying your messaging and increasing frequency closer to action
• Verbal communication with your boss, co-workers, meetings and larger groups of people
• Listen to understand, not to form your reply and try and use the word “done” as often as possible to build credible messaging