Salesforce Experience (aka Community) Cloud Complete Guide

Salesforce Experience (aka Community) Cloud Complete Guide

A complete guide to building a Salesforce Community and passing your Salesforce Community Cloud certification exam

What you’ll learn

  • Enable, create, configure, manage membership, and deploy communities.
  • Employ architecture design options (use Lightning or Visualforce, CMS Connect).
  • Describe the infrastructure of communities.
  • Employ build options.
  • Describe the capabilities of different deployment types.
  • Differentiate between the capabilities of different license types.
  • Exercise the capabilities of the Experience Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.).
  • Exercise the capabilities of the Experience Builder (Modify templates, Create new pages, Add/Remove Components, Custom Objects, Custom navigation, Branding, Articles/Knowledge).
  • Implement the appropriate security model for a given use case (Sharing & Users, Person Accounts, Profiles, etc.).
  • Employ fundamental best practices for adoption and engagement.
  • Set up and configure Knowledge.
  • Invest time in studying the resources listed in this exam guide and the additional required study materials provided by Salesforce.
  • In this course we will also build a Community staying very close to the Salesforce Certified Community Cloud Consultant Exam Guide and some of the materials produced by Salesforce.

Requirements

  • An effort will be made to avoid specific technical needs, however, having some experience as a Salesforce Administrator will help.
  • Also, if you are looking to get certified then the Salesforce Certified Administrator is a prerequisite before taking the Salesforce Certified Community Cloud Consultant Exam.

Who this course is for:

  • Typical job roles include:
  • Consultant/Senior Consultant
  • Solution Architect
  • Delivery Manager/Director
  • Business Analyst or Business Consultant
  • Salesforce Developer
  • Technical Architect
  • UI/UX Designer
  • Community Manager

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