Operations Management: Supply Chains, Products and Services

Operations Management: Supply Chains, Products and Services

Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations

What you’ll learn

  • sequence the components of the supply chain and identify the key drivers of supply chain management
  • identify the characteristics of supply chain management in service organizations and match supply chain strategies of service organizations with their key characteristics
  • identify criteria for selecting and combining different supply chain strategies and match supply chain areas with key indicators of their performance
  • understand phases of the product life cycle to actions that should be taken at each phase
  • sequence the stages of the new product development process
  • match current best practices in new product development with their description
  • apply strategies used to manage existing and mature products and services with examples of the ways they are used


  • No special requirements. General knowledge about operations management will help.
  • This course provides a broad overview of the product and service management functions from an operations management perspective. No special pre-requiestes apply.

Who this course is for:

  • Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization


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