Overview of IT Service Management
Concepts of Service Management
The Four Dimensions of Service Management
NOTE THAT THIS COURSE WILL NOT GRANT YOU ACCESS/VOUCHER TO PASS THE ITIL 4 FOUNDATION CERTIFICATION EXAM
ITIL® is a (registered) Trade Mark of Axelos Limited.
IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
This 3 hour course provides a full, highly-detailed, thorough and clear guide to IT service management and how to implement it into the organizational day-to-day activities.
This course offers an exceptional training to the IT Service Management as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices.
This course will help you gain a perfect understanding on IT Service Management with REAL LIFE EXAMPLES and +240 QUESTIONS WITH ANSWERS!
NOTE THAT THE LAST VIDEO/LESSON CONTAINS +240 QUESTIONS WITH ANSWERS IN PDF FORM.
PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!
This course is divided into 5 sections:
The first section acts as an introduction to the course, it provides you with definitions such as, IT Service Management, the Four Dimensions, the Service Value System and more.
The second section speaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.
The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management, such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.
The fourth section contains a very detailed and simple explanation of The Service Value System, including, Opportunity, Demand and Value, The Guiding Principles -in which we’ll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..
The fifth part is part of The Service Value System, here we’ll go through each of IT Service Management Best Practices INLCUDING REAL-LIFE EXAMPLES.
PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!