Learn how the different levels of IT technical support work, from service desk to infrastructure and server support
Description
On this course, you will learn how the different levels of IT technical support work, topics include the following:
Service Level Agreements (SLAs)
Data Protection
Assessing User Ability
How to ensure passwords are secure
Ticket escalations and priority exceptions
Also included on this course are some insider tips, such as how to build useful contacts within your company when you’re working at desktop support level. Although this is possible at any level, I’ve found this be easiest at level 2 as you are more likely to move around to fix issues.
Who this course is for:
- Anyone who has just started out in IT or is considering a career in this field
