Emotional Intelligence and Teamwork

Emotional Intelligence and Teamwork

What you’ll learn

• Recognize the value of being socially competent.
• Identify the behaviors that demonstrate empathy.
• Choose the methods for coaching and counseling teammates.
• Select the characteristics of people who deal effectively with diversity.
• Recognize the importance of being able to influence others.
• Choose the strategies used in persuasion.
• Identify the methods of effective communication.
• Apply the appropriate strategies for eliminating or controlling conflict.
• Recognize the importance of participation and collaboration.
• Identify the techniques for nurturing instrumental relationships.
• Choose the methods for creating shared goals.
• Identify the qualities that develop team synergy.
• Recognize the value of developing the team’s emotional intelligence.
• Identify the ways to match jobs to people.
• Select the methods for providing feedback and support.
• Select the actions that are appropriate for encouraging and evaluating.