Dealing With Difficult People
You can’t control other people, you can only control how you respond to them.
What you’ll learn
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Prevent Problems & Change Yourself
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How to Manage Anger
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What Causes Difficult Behavior
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Reciprocal Relationships
Requirements
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Open Mindedness is Required
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No Previous Experience Needed
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Desire to Learn How to Communicate with Difficult People
Who this course is for:
- Anyone involved in communication at work
- Executive Assistants or Sales Reps
- Customer Support Agents
