CX – Customer Experience Management in 2020 and 2021
How to put your customers first, every time, in this intermediary course.
What you’ll learn
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What Customer Experience Management is and the main challenges
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All you need to know about CX Programs (what they are, how and when to start a CX Program)
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How to generate qualitative and quantitative insights
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Using customer feedback tools
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How to optimise your surveys
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Key insights about the Net Promoter Score
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Tips to improve customer retention
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A simple framework for transforming insights into action
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How to generate company-wide engagement
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Plenty of examples from industry’s best-practices and mistakes
Requirements
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Managers, executives and CX enthusiasts with basic knowledge of CX Concepts and Net Promoter Score who want to learn practical tips and deliver a better Customer Experience
Who this course is for:
- Those interested in Customer Experience, Customer Service, Customer Feedback
- the course is NOT intended to CX Experts, Consultants, or Specialists, who will find the content too basic and “beginner oriented”
