The course you need in order to know a little bit of everything about the job of customer service agent!
Description
Are you new to the job market and unsure what to do?
Are you trying to change careers?
Are you just curious about what customer service agents do?
WE GOT YOU COVERED!
In this course, you’ll discover:
Numbers about CS jobs and numbers + a typical day in the life of a customer service agent
How to ace the interview – Study who you want to work for
How a company is structured
Cultural respect
Common abbreviations
Empathy and its limits
GDPR
How to negotiate with a customer
A typical call structure and problem resolution
Facts and myths of the job
Teamwork tips
And more!
What are the requirements or prerequisites?
None!
- You can either lay back, relax, listen to the videos, take notes if you wish.
- You don’t have to write down everything, you will be given the PDF of the course.
- If you wish, you can debate with other students and ask questions, share your personal experiences, etc.
Let’s get ready to jump in and learn a lot of stuff!
Format of this course: Me in a little rectangle in the corner reading a full screen PDF that I wrote for the students.
Only the introduction video is animated.
Not happy? That happens! Make sure you use the refund policy 🙂
Who this course is for:
- Young employees trying to change jobs
- Current customer service employees trying to get better at their job
- Students who want to see what a customer service job is about
