Customer Escalations – Management and Prevention
Assess your team & company on escalations management maturity | Learn best practices | Move from reactive to preventive
What you’ll learn
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What is an escalation
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How to manage escalations
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How to prevent escalations
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Why customers escalate
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How to assess the team or company on the maturity to manage customer escalation
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How AI is helping in preventing escalations
Who this course is for:
- Escalations Managers
- Customer Support Managers
- Operations Managers
- Startup founders
- Executives
