Computer Helpdesk Networking Basics – IT Support Technicians
Learn the basics of computer networking and the OSI model for desktop support technicians in this 30 minute course
What you’ll learn
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Switches vs Hubs
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The difference between half duplex and full duplex data transmissions
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An explanation of IPv4 and IPv6
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Quality of Service (QoS) and how this works
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High level explanations of each layer of the OSI Model and how they relate to networking.
Requirements
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1 year or more of experience as an IT professional at a helpdesk support level
Who this course is for:
- IT Support Technicians
